At Donabonica.com, we’re dedicated to ensuring our customers are satisfied with their purchases. We understand that buying intimate wear online can sometimes result in size or style mismatches, and we want to make the return process as simple and smooth as possible.
Purchased Items Eligibility
- All items purchased from Donabonica.com must meet the following criteria to be eligible for a return:
- The item must be in its original condition.
- It should not have been worn, washed, or damaged.
- All tags should be intact.
- Must be returned within the 20-day return window.
Return Process
- If your purchase meets the above criteria, please follow these steps:
- Contact our support team at [email protected] expressing your intent to return.
- Include your order number, product details, and reason for the return.
- Once your return request is approved, pack the item securely in its original packaging.
- Send it to the return address provided by our support team.
Refunds
- Once we receive your returned item, it will undergo a quality check. Upon successful inspection:
- The refund will be processed to your original payment method.
- Refunds usually take between 5-10 business days to reflect in your account.
- Note: Shipping fees are non-refundable unless the product was damaged upon arrival.
Exchanges
- We do offer exchanges, but only for the same product in a different size or color.
- Please mention in your email if you wish to exchange rather than refund.
Exceptions
- We reserve the right to refuse returns that do not meet the above-mentioned criteria.
- Sale items or promotional items may not be eligible for returns unless specified otherwise.
Contact Us
For any additional questions or concerns related to returns, please feel free to contact our support team at [email protected]. We’re here to help!